| Dear Alice Ann, Thank you very much for your recent message. We are very sorry to hear that .Could you please send us clear pictures of the wrong items with size mark and SKU No. on the package ? Thank you for your help and cooperation .We will confirm it and solve the problems reasonably for you quickly.We hope that this is acceptable. Thank you so much for your continued patience and kind understanding. Best Regards Martin  |
| Alice Ann Elliott At :12/05/2014 02:38:18 AM |
| I am in China, and the coat is in the US, so this is difficult. I will get this done, however, what does it matter what the size says if it doesn't fit me? I ordered an XL, which should fit me in American sizes, and it doesn't. So I need to return it. The front fastener is coming off, and for some reason the collar is separate from the coat. This may be how the coat is made, but I dont'want the coat. Please give me instructions to return it, preferably with out pictures. Thank you, AA Elliott |
| Rosewholesale Customer Support At :12/05/2014 09:02:26 PM |
| Dear Alice Ann, Thank you very much for your recent message. I understand your mood at this time,We are very sorry for that.Because we are Asian size, it is a little smaller.Could you please send us clear pictures of the wrong items with size mark ? Thank you for your help and cooperation .As a valued customer,We will try our best to solve the problems reasonably for you quickly.We hope that this is acceptable. Thank you so much for your continued patience and kind understanding. Best Regards Martin |
| Alice Ann Elliott At :12/09/2014 05:55:05 PM |
| Here's one picture. Your server isn't taking them all at once. |
| attachment 1 |
| Alice Ann Elliott At :12/09/2014 05:55:26 PM |
| Full view of item |
| attachment 1 |
| Alice Ann Elliott At :12/09/2014 05:55:49 PM |
| Front fastener clearly coming off. |
| attachment 1 |
| Rosewholesale Customer Support At :12/09/2014 11:43:31 PM |
| Dear Alice Ann, Thank you very much for your placing your order with us. We wish to apologize for the difficulties you have been experiencing and regret to hear that you are not totally satisfied with our product.As you know, our prices are very competitive and not considered expensive.So there is a little problems on the sizes and the quality is inevitable. Would you consider accepting 15 percent of the item price as a refund? If this is acceptable then there is no need to return the item back to us. We are extremely sorry for your disappointment. It is our obligation to reach out to every customer who is not fully satisfied. We will therefore also offer a special discount for your next order.If you send back ,you have to pay the freight for it .I have to tell you the freight is very expensive.It will takes a long time.I think that is a waste of time and money, also more troublesome. If you accept it , we can exchange it for you.I look forward to hearing from you. We hope to hear your decision very soon so that we may resolve the matter together to your satisfaction without further delay. Thank you so much for your kind understanding. Kind Regards Martin |
| Alice Ann Elliott At :12/10/2014 07:57:54 AM |
| I have no use for this item, and since it is sold on an American site, it should be clearly pointed out that the sizes are equal to children's sizes in America. I will accept a 50% refund if I keep the item. I can't do anything with it, but that would save me having to pay the return shipping. Please let me know that a 50% refund will be made. Regards, Ann Elliott |
| Rosewholesale Customer Support At :12/10/2014 11:03:21 PM |
| Dear Alice Ann, Thank you very much for your recent message. Would you consider accepting pay the 80 percent of the price ,we will try to resend a new one for you ,ok? If this is acceptable then there is no need to return the item back to us. Thank you so much for your continued patience and kind understanding. Best Regards Martin |
| Alice Ann Elliott At :12/11/2014 06:59:43 AM |
| When I buy clothes here in Shanghai I need a 4X size. If you have my size your suggestion is acceptable. Please let me know if this will work. Thank you, Ann |
| Rosewholesale Customer Support At :12/12/2014 04:37:10 AM |
| Dear Alice Ann, Thank you very much for your recent message. We are very sorry for that.Do not worry .I checked carefully it for you just now.This kind of clothes the largest size in XL,Could you change it for the other larger ones ,ok? We hope that this is acceptable. Thank you so much for your continued patience and kind understanding. Best Regards Martin |
| Alice Ann Elliott At :12/12/2014 06:51:31 AM |
| I'm not sure I understand. Do you want me to choose something else from your store that comes in a larger size? How will I know it is an American size and not Chinese sizes? Could you please just give me a refund as I asked? I just want to return this item because I can't use it. If you have a no return policy, it should have been stated on the web site, just as your sizes should have been. Please give me a full refund for this item and send instructions on how to return it. Ann Elliott |
| Rosewholesale Customer Support At :12/12/2014 08:47:13 PM |
| Dear Alice Ann, Thank you very much for your recent message. ok,we will try to apply the refund to you. but I have to trouble you again.To reduce the possibility of disputes, please take clear photographs of the items while placed on the ground and place a ruler or measuring tape to measure out length and width or the different part for the clothes .The photos should then be submitted to the after sales team. Please do not worry and once we confirm it,the problem will be solved soon. Thank you so much for your continued patience and kind understanding. Best Regards Martin |
| Alice Ann Elliott At :12/12/2014 08:54:45 PM |
| You do not know how to do business in the US. If you don't have a refund policy it should be stated on your web site. If you don't have standard sizes, that should be stated on your web site. If you don't accept the customers word that something doesn't fit, you should tell people that up front. I will make sure that I post everywhere on the web the bad business practices that you have, and I will report you to the better business bureau. I will make sure that your reputation is accurate and people know that your are a bad business to purchase from. Maybe you can get away with this in China, but people in the US expect better service and products. I have already told you THE COAT DOESN'T FIT. You have already admitted that your sizes are Chinese sizes. Your last request is stupid. I will make sure that everyone that looks on the internet to find anything about your company sees what you really do. You are a bad company and your products are not acceptable. Give me a refund now and get it over with. Ann |
| Rosewholesale Customer Support At :12/15/2014 06:26:38 AM |
| Dear Alice Ann, Thank you very much for your recent message. We really need to confirm the problem,no matter whose problems .We will try our best to solve the problems reasonably for you.Thank you very much for your help and cooperation .We hope that this is acceptable. Thank you so much for your continued patience and kind understanding. Best Regards Martin |
| Alice Ann Elliott At :12/15/2014 06:44:07 AM |
| Let me know when you are giving me the refund. Let me know if you want your item back and how to return it. Other than that I have not more to say. |
| Rosewholesale Customer Support At :12/16/2014 02:04:40 AM |
| Dear Alice Ann, Thank you very much for your recent message. As a valued customer,we have tried our beast to help you ,if you really can not accept it ,we will try to send the address for you ,ok? If this is not suitable, please note that if you were to send the item(s) back to us, the product status would become “second hand”. In that situation, minus the shipping cost and restocking fee, we could only refund you the original product price; this is to fairly reflect the reduced value of the clothing in our inventory when we resell it to another customer.I have to tell you the freight is very expensive ,if you send back. Thank you so much for your continued patience and kind understanding. Best Regards Martin |
| Alice Ann Elliott At :12/16/2014 05:29:13 AM |
| This is not a second hand item. It has not been used. It was damaged when you sent it to me. You do not know how to do business in the US. If you don't have a refund policy it should be stated on your web site. If you don't have standard sizes, that should be stated on your web site. If you don't accept the customers word that something doesn't fit, you should tell people that up front. I will make sure that I post everywhere on the web the bad business practices that you have, and I will report you to the better business bureau. I will make sure that your reputation is accurate and people know that your are a bad business to purchase from. Maybe you can get away with this in China, but people in the US expect better service and products. I have already told you THE COAT DOESN'T FIT. You have already admitted that your sizes are Chinese sizes. Your last request is stupid. I will make sure that everyone that looks on the internet to find anything about your company sees what you really do. You are a bad company and your products are not acceptable. Give me a refund now and get it over with. Ann |
| Rosewholesale Customer Support At :12/17/2014 12:49:53 AM |
| Dear Alice Ann, Thank you very much for your recent message. We need to confirm the problem,no matter whose problems .We will try our best to solve the problems reasonably for you.Thank you very much for your help and cooperation .We hope that this is acceptable. We are very sorry to hear that .Thank you for your help and cooperation .To reduce the possibility of disputes, please take clear photographs of the items while placed on the ground and place a ruler or measuring tape to measure out length and width or the different part for the clothes .The photos should then be submitted to the after sales team. Please do not worry and once we confirm it,the problem will be solved soon. Thank you so much for your continued patience and kind understanding. Best Regards Martin |
| Alice Ann Elliott At :12/17/2014 07:17:59 AM |
| We already sent photographs. You offered 15% off, please refund the 15% and leave me alone. i am tired of you and your problems. |
I ordered a coat from them...is there anyway to solve such a problem?
The link to my review on sitejabber.com.
